Exploring Health Information Exchange (HIE) Through Collaboration Framework: Normative Guidelines for IT Leadership of Healthcare Organizations

ABSTRACT

Health Information Exchanges (HIEs) hold the promise to integrate patient data residing across disparate information systems in various hospitals to improve care coordination, patient engagement, and provisioning of real-time information to physicians. This research posits that collaboration is the key to HIE’s success. Drawing from the extant literature on collaboration, we discuss collaboration-related challenges that healthcare IT leaders are facing and provide normative guidelines that they can implement during the HIE initiation phase as well as the maintenance phase.

KEYWORDS:

• Healthcare IT leadership
• health information exchange
• normative guidelines for HIEs

Notes

^1. Theory of planned behavior (Ajzen, 1991) states that intention to behave (willingness to behave) in a particular way is an immediate and most important antecedent to actual behavior.

Additional information

Notes on contributors

Michele Heath

Michele Heath is a Doctoral Candidate in Information Systems at Cleveland State University. Her research interests include the role of leadership, governance, culture, conflict, team composition, change management, and other core management concepts in the context of health information technology. She holds an MBA from Fisher College of Business. Her work has appeared in the following proceedings: Americas Conference on Information Systems, Midwest Association for Information Systems, and Academy of Management. She has also presented her work at several national conferences.

Radha Appan

Dr. Radha Appan is an Associate Professor of Information Systems at Cleveland State University. She received her PhD in information systems from Texas Tech University. Her research interests include information requirements determination, systems analysis and design, online auction markets, human decision making, and e-commerce-related trust issues. She has taught courses such as IT for managers, knowledge management, database management, systems analysis, and production and operations management. She has papers published in refereed journals such as MIS Quarterly, Journal of the Association of Information Systems, Decision Support Systems, and Information and Management. She has also published her work in several conferences.

Naveen Gudigantala

Dr. Naveen Gudigantala is an Associate Professor of MIS in the Pamplin School of Business Administration at the University of Portland. He received his PhD in MIS from Texas Tech University. His research interests include business analytics for decision making, e-commerce success factors, information systems education, and gray markets for information technology products. His work has appeared in the Communications of the Association for Information Systems, Decision Support Systems, Journal of Information Systems Education, among other journals. Gudigantala is also a frequent presenter at national and international conferences in information systems.