Modeling Organizational and Locational Structure in Enterprise Content Management System Adoptions: Experience from a Large Polish Medical Company

ABSTRACT

Enterprise Content Management (ECM) systems (and Content Workflow as their component) have become a strategic direction of informatization, especially in multi-branch organizations. The goal of the research was to model organizational and locational structures that are important elements in Content Workflow modeling. As a result of a design-based research that incorporated a case study from a large Polish medical company, the propositions for new modeling methods were developed.

KEYWORDS:

• Content workflow
• ECM
• locational structure
• organizational chart
• organization structure
• UML

Acknowledgments

I thank the guest editors of the special issue and the reviewers for their valuable remarks, which improved not only this article but also enhance my research skills.

I would like to thank the board of directors of the case study company for their kindness, knowledge and experience sharing, and their consent for the presentation of the case study results. I am also indebt to the analytical team of the company that contributed to the final solutions described in this article.

The preliminary version of this research entitled “Organizational structure as a key perspective supporting the modeling of workflow processes - concept update and analytical tools” was presented during the International Conference on ICT Management for Global Competitiveness and Economic Growth in Emerging Economies ICTM 2016 held in Wrocław, Poland and included in the proceedings of this conference: “ICTM 2016 Proceedings of the International Conference on ICT Management for Global Competitiveness and Economic Growth in Emerging Economies, Conference Theme: Economic, Cultural and Social Innovations for Human Capital in Transition Economies (November 7, 2016), pp. 197 - 209. Available at ictm2016.edukacja.wroc.pl

Funding

This research has been financed by the funds granted to the Faculty of Management, Cracow University of Economics, Poland, within the subsidy for maintaining research potential.

Additional information

Funding

This research has been financed by the funds granted to the Faculty of Management, Cracow University of Economics, Poland, within the subsidy for maintaining research potential.

Notes on contributors

Jan Trąbka

Jan Trąbka is assistant professor at the Cracow University of Economics and holds a Ph.D. in Management from the same university. He works at the Department of Computer Science. His research interests include the analysis and design of information systems (especially ECM and ERP) and business process modeling. He authored several articles and conference papers (presented at: PoEM, SIGSAND/PLAIS EuroSymposium, Computerworld Requirements Engineering). In his business life, he has been involved in business analysis, pre-implementation requirement analysis (ERP, Workflow, ECM) projects, and worked as a project manager for the Asseco Group in the sectors of logistics, medicine and IT.