ABSTRACT
The restrictions introduced by COVID-19 forced firms to adapt to a technology-intensive operational model. These digital transformations involved deliberations among stakeholders to adjust strategy and general functionally of companies, which included elements of the future of work. This paper leverages existing research, and input from firms in various industries to illustrate technology-based issues including elements of the future of work that are transpiring in organizations as they adapt to this disruptive environment.
*Structural Capital Elements and Benefits and Limitations of Digital Operations sections incorporate input from stakeholders from Consumer Products, Healthcare, Technology, and Hospitality Industries.
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Stephan Kudyba
Stephan Kudyba is an associate professor at New Jersey Institute of Technology’s Martin Tuchman School of Management, where he focuses on the utilization of technologies, information, and analytics to enhance operational efficiency and innovation in organizations. He has written seven books that address the effects of analytics and technologies on business operations and the general economy and published numerous journal articles including Information Systems Research Communications of the ACM, Harvard Business Review, and MIT Sloan Management Review on analytics, technology, and knowledge management. His current focus involves digital transformation, analytics, and the future of work including the implications of AI on business operations and the economy.