Towards Collaboration Maturity in Business Processes: An Exploratory Study in Oil Production Processes

Abstract

Organizations have been relying on collaboration for knowledge sharing and productivity improvement in order to reduce costs or boost revenue. However, organizations still cannot assure that collaboration is properly conducted in daily work. This paper presents an approach to stimulating collaboration between professionals in an organization. The approach, combining a BPM methodology with the CollabMM collaboration maturity model and its corresponding method, is a result of an exploratory study in a real setting in an oil company in Brazil. The project is a move towards improving decision-making during one of the company's business processes and establishing collaboration among professionals through information sharing.

Keywords:

• collaboration
• process
• BPM

Acknowledgment

The authors would like to thank PETROBRAS for the case study.