The Government Communication Decision Wheel: Toward a Public Relations Model for the Public Sector

Abstract

We argue that the existing public relations and communication models do not adequately account for the unique environmental characteristics of the public sector. By reviewing the public sector environment literature, we identify 8 attributes that affect government public relations: politics, focus on serving the public, legal constraints, extreme media and public scrutiny, lack of managerial support for public relations practitioners, poor public perception of government communication, lagging professional development, and federalism. We then review 5 existing public relations models, arguing that none of these models fully incorporates the unique environmental characteristics of the public sector. We conclude by proposing a new model: the government communication decision wheel.

Notes

¹Original source: Proceedings of the Public Management Research Conference, November 19–20 1979 (1980). Washington, D.C.: Office of Personnel Management, OPM Document 127–53–1, pp. 27–38.