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Abstract
E-services are increasingly important communication tools for tourism providers but not all tourists prefer the same type of services. This work compares the preferences for e-services according to the characteristics of tourists and the implications on their expenditures during travel to the cities of Amsterdam and Leipzig. In addition, the determinants of satisfaction and loyalty according to the characteristics and motivations of the visitors in these cities are analyzed. Despite some important common tendencies, most of the relations under analysis in both structural models did not provide identical results for these two cities, emphasizing the heterogeneity of tourism destinations.
Notes on Contributors
João Romão is a researcher at the Research Center for Spatial and Organizational Dynamics at the University of Algarve, Portugal.
Eveline van Leeuwen is a researcher in the Department of Spatial Economics, VU University Amsterdam.
Bart Neuts is a lecturer at the School of Hospitality and Tourism, AUT University, Auckland, New Zealand.
Peter Nijkamp is a professor in the Department of Spatial Economics, VU University, Amsterdam.
Notes
1 For a discussion of thresholds, see Wheaton et al. (Citation1977), Tabachnick and Fidell (Citation2007), and Steiger (Citation2007).