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ABSTRACT
Despite the increasing attention given to smart tourism in China, limited research has been conducted on this topic. The purpose of this research was to analyze the stakeholders, applications, experiences, and challenges of smart tourism in China. Public–private partnership played a dominant role in China’s smart tourism construction. Smart technologies were applied in information platform construction, tourism statistics innovation, information offering, overcrowding management, environment and resource protection, experience co-creation and personalization, tourism traffic, and marketing. The experiences and challenges of China’s smart tourism initiative, which can provide valuable implications for other destinations to improve smartness level, were also identified.
Disclosure Statement
No potential conflict of interest was reported by the authors.
Notes
1 Golden Week is the name given to three separate seven- or eight-day national holidays in China.
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Notes on contributors
Xia Wang
Xia Wang is an associate professor at the School of Geography and Ocean Science, Nanjing University, China.
Feng Zhen
Feng Zhen is a professor at the School of Architecture and Urban Planning, Nanjing University, China.
Jia Tang
Jia Tang completed her PhD at the School of Architecture and Urban Planning, Nanjing University, China. She is currently an assistant professor at the School of Environmental and Geographical Sciences, Shanghai Normal University, China.
Lizhen Shen
Lizhen Shen is an associate professor at the School of Architecture and Urban Planning, Nanjing University, China.
Danli Liu
Danli Liu is a graduate of the School of Geography and Ocean Science, Nanjing University, China.