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Abstract
Total quality management (TQM), ISO 9000, the Capability Maturity Model standards, and the consequent operational-performance indicators of organizations are of interest to researchers as well as the business community. An empirical study addressing these issues is presented in this article. The study, probably the first of its kind in the software industry, is conducted in India. Results of the study indicate that quality certifications help the implementation of quality management programs based on TQM principles, and that the quality certifications hare an impact on operational performance.
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Notes on contributors
George Issac
George Issac is an assistant professor at Mar Athanasius College of Engineering, Kothamangalam, India. He holds a bachelor of science degree in mechanical engineering from Kerala University, and master's degree in industrial management from NT Madras. He is presently doing research for his thesis to be submitted for the award of doctoral degree at the Indian Institute of Technology, Madras. His research areas are total quality management and organizational behavior. He has published an article in the area of quality management in the Journal of Total Quality Management and Business Excellence.
Chandrasekharan Rajendran
Chandrasekharan Rajendran is a professor of operations management at the Indian Institute of Technology, Madras. His research interests are in total quality management (TQM), scheduling, and simulation. He has published several articles in international journals. He has publications in the area of TQM in journals such as Total Quality Management, International Journal of Production Research, International Journal of Service Industry Management, International Journal of Bank Marketing, and Journal of Services Marketing. He serves as referee for many journals. He is a recipient of the Alexander von Humboldt Fellowship of Germany. Rajendran can be reached by e-mail [email protected].
R. N. Anantharaman
R. N. Anantharaman is a professor of management at the Indian Institute of Technology, Madras. His research interests are in total quality management (TQM), organizational behavior, and industrial psychology. He has published several articles in international journals. He has published research articles in the area of TQM, HRM practices, change management, and so on, in journals such as Total Quality Management, International Journal of Production Research, International Journal of Bank Marketing, International Journal of Service Industry Management, Journal of Services Marketing, International Journal of Human Resource Management, and Journal of Transnational Management Development.
