The Effects of ISO Certification on Organization Workmanship Performance

Abstract

The use of ISO 9001 certification to improve workmanship on construction projects is a research area that is presently receiving attention due to the competitive demand for quality projects and infrastructure in the market. There is limited information, however, regarding the extent of the relationship between ISO 9001 certification and workmanship performance. Also, the impacts of the systemic factors on workmanship need to be considered. As a result, this study is aimed at addressing these issues. This study investigates the effects of ISO 9001 certification on organization workmanship performance using the construction industry as a case study. A questionnaire survey was used to identify factors that contribute to poor workmanship on construction projects. The study also compared workmanship performance between ISO certified organizations and non-ISO-certified organizations. It was found that ISO 9001 certified organizations performed better in workmanship performance compared to non-ISO 9001 certified organizations. As a result, a correlation relationship was established among the improvement of workmanship factors, ISO 9001 certifications, and workmanship performance.

• construction
• management
• organization
• performance
• quality
• workmanship

Additional information

Notes on contributors

Joseph Iwaro

Abrahams Mwasha obtained his doctorate in Wolverhampton, England, his construction management certificate at the Ardhi/Rotterdam Institute of Housing Studies, and his master's degree in civil and industrial construction in KIIKC. His research interests include sustainable construction materials and problematic soils, applications of sustainable materials in the construction industry, waste management, and renewable energy. He has published more than 20 research papers and several conference papers. He recently published a book, The Practical Guide to Green Technology for Ground Engineering. Mwasha was the first-prize winner of the BIZCOM social enterprise award, organized by the MERCIA Institute of Enterp rise in the United Kingdom. He is also a recipient of the competitive Trinidad and Tobago Government research grant and many other research grants. Mwasha is the reviewer of many international and local journals He is presently a lecturer in the Department of Civil and Environmental Engineering, at the University of the West Indies, Trinidad and Tobago. He can be reached at [email protected].

Abrahams Mwasha

Joseph Iwaro received his bachelor's degree in mechanical engineering from the University of Ado-Ekiti, Ekiti Sate, Nigeria in 2004. He received his master's degree in construction management from the University of West Indies, Trinidad and Tobago in 2010. He is currently a doctoral research student pursuing a degree at the University of West Indies. His current research interests include building sustainable performance assessment, building envelope sustainability, and sustainable design. He is the author of many journals and several conference papers. Iwaro can be reached at [email protected]