ISO 9001 research mapping: Trends, findings, and future issues

Abstract

This study analyzes the existing literature on ISO 9001 to identify trends, key scholars, influential journals, significant papers, and this body of work’s overall intellectual, social, and conceptual landscape. The study also proposes potential avenues for further research based on its findings. Bibliometric and content analysis were used to examine 929 relevant journal articles published between 1987 and 2023 and indexed by Scopus or Web of Science (WoS). Bibliometric analysis and visualization of results were conducted using the Bibliometrix R package and Biblioshiny application. This investigation unveils the intellectual, social, and conceptual structures within the literature concerning ISO 9001, shedding light on bibliographic features such as prominent scholars, leading journals, and noteworthy papers. Nine distinct research clusters were identified: integrated management systems; the effects of ISO 9001 implementation and certification; the diffusion of management system standards; ISO 9001:2015; the effective implementation of ISO 9001; levels and difficulties in management system integration; internalization of ISO 9001, withdrawal of ISO 9001 certification, and critical success factor of ISO 9001 implementation; ISO 9001 implementation and lessons learned; and diffusion of ISO 9001-based quality management systems. Key findings from each cluster were synthesized. This research is a valuable resource for scholars and practitioners seeking insights into the current state of ISO 9001 research and areas that warrant further exploration.

Keywords:

• Bibliometrics
• biblioshiny
• conceptual structure
• content analysis
• intellectual structure
• ISO 9001
• quality management system
• social structure

Acknowledgments

In this study, ChatGPT was employed to translate, enhance the organization, and rephrase the sentences authored by the researcher, aiming to enhance their clarity and comprehensibility.

Author contributions

All authors are the main authors of this paper. The contributions of each author are as follows:

All authors: conceptualize the study

TR, TW: article search, article merging, and duplication removal

TR, SD, TW: article content screening

TR, AY: data analysis

SS, TW, NJA, IGMYB: manuscript internal review.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Tri Rakhmawati

Tri Rakhmawati is a senior researcher at the National Research and Innovation Agency in Business and Management. She has been involved in several research projects on quality management. Some of her work can be found in Quality Assurance and Safety of Crops & Foods, International Journal of System Assurance Engineering and Management, International Journal of Quality & Reliability Management, International Journal of Productivity and Performance Management, International Journal of Quality and Service Science Management of Environmental Quality: An International Journal, Leadership in Health Services, Clinical Governance: An International Journal, etc. She was involved in writing a book entitled Public Transport Passengers’ Behavioral Intentions: Paratransit in Jabodetabek-Indonesia, which was published by Springer Science & Business Media. She has also written two books published locally.

Tri Widianti

Tri Widianti is a junior researcher at the National Research and Innovation Agency in Business and Management. She has been involved in several research projects on quality management. Some of her work can be found in International Journal of Quality & Reliability Management, International Journal of Health Governance, Health Education, Transportation Research Procedia, Management of Environmental Quality: An International Journal, International Journal of Productivity and Performance Management, International Journal of Quality and Service Sciences, International Journal of Applied Business and Economic Research, Leadership in Health Services, Clinical Governance, etc. She was involved in writing a book entitled Public Transport Passengers’ Behavioral Intentions: Paratransit in Jabodetabek-Indonesia, which was published by Springer Science & Business Media. She has also written a book published locally.

Sih Damayanti

Sih Damayanti is a junior researcher in the field of Business and Management. Her research interests include quality management, customer behavior, business improvement and performance measurement. Her publications can be found in the International Journal of Health Governance, Health Education, International Journal of Productivity and Performance Management, SAGE Open, IEEE International Conference on Industrial Engineering and Engineering Management Proceedings, Transportation Research Procedia, IOP Conference Series: Materials Science and Engineering, Proceedings of the 3rd Asia Pacific Conference on Research in Industrial and Systems Engineering 2020, etc.

Nidya J. Astrini

Nidya J. Astrini is a senior researcher at the National Research and Innovation Agency in Business and Management. She has been involved in several research projects, such as designing a consumer acceptance model as a measuring tool for the competitiveness of functional food products, identifying national quality indicators for functional food products, the study of paratransit passengers’ behavior, designing performance measurement systems for research institutes, the measurement and mapping study of antecedent variables of behavioral intentions and the service quality review at the Public Health Center (PHC). Some of her work can be found in Quality Assurance and Safety of Crops & Foods, Public Organization Review, International Journal of Quality & Reliability Management, International Journal of Productivity and Performance Management, International Journal of Quality and Service Science Management of Environmental Quality: An International Journal, Leadership in Health Services, Clinical Governance: An International Journal, etc. She was involved in writing a book entitled Public Transport Passengers’ Behavioral Intentions: Paratransit in Jabodetabek-Indonesia, which was published by Springer Science & Business Media.

Sik Sumaedi

Sik Sumaedi is a senior researcher. His research interests are behavioral quality and ISO 9001-based quality management systems. Some of his works can be found in the British Food Journal, Quality Assurance and Safety of Crops & Foods, International Journal of System Assurance Engineering and Management, International Journal of Quality & Reliability Management, Quality Assurance in Education, Library Management, International Journal for Traffic and Transport Engineering, International Journal of Productivity and Performance Management, Management of Environmental Quality: An International Journal, Leadership in Health Services, Clinical Governance: An International Journal, etc.

Aris Yaman

Aris Yaman is a researcher at the National Research and Innovation Agency (BRIN) Republic of Indonesia. His research interests include Machine learning, data mining, and data science. His works can be found in PEERJ, Publications, Knowledge Engineering and Data Science, DESIDOC Journal of Library & Information Technology, Proceedings of the 2022 International Conference on Computer, Control, Informatics and Its Applications, IOP Conference Series: Earth and Environmental Science, etc.

I Gede Mahatma Yuda Bakti

I. Gede Mahatma Yuda Bakti is a senior researcher in the field of Quality Management. His interests are behavioral quality and ISO 9001-based quality management systems. His work can be found in Quality Assurance and Safety of Crops & Foods, International Journal of Quality & Reliability Management, Quality Assurance in Education, Library Management, International Journal for Traffic and Transport Engineering, International Journal of Productivity and Performance Management, Management of Environmental Quality. He wrote a book entitled Public Transport Passengers’ Behavioral Intentions: Paratransit in Jabodetabek-Indonesia.