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Journal of Interlibrary Loan, Document Delivery & Electronic Reserve Volume 21, 2011 - Issue 1-2
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Articles

Improving Efficiency With ILLiad 8.0

Annah Jones Tufts University, Medford, Massachusetts, USA
Pages 25-32 | Published online: 08 Apr 2011
 
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Abstract

The Document Delivery department of Tisch Library at Tufts University recently upgraded from ILLiad 7.4 to 8.0. This upgrade incorporated a major design change in the staff interface, requiring staff to relearn various processing functions. This article discusses the ILLiad 8.0 interface changes that have helped streamline staff workflows. It exemplifies a successful implementation of ILLiad 8.0 that improved current functions and increased efficiency.

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