The evaluation index system of non-rigid demand service quality in safety production: based on the whole process

Abstract

The evaluation index system of non-rigid demand service quality in safety production delineates the production safety-related services that are procured by enterprises from service organizations and are not mandatory by the state. Construction of the evaluation index system of non-rigid demand service quality in safety production is an effective way to improve the quality of the demand service. Based on the INDSERV model and on-site interviews, this study constructs a whole-process safety production non-rigid demand service quality evaluation model, clarifies the evaluation indicators and conducts on-site investigations to verify the effectiveness of the model, and further analyzes the data to determine each evaluation index weight. A safety production non-rigid demand service quality evaluation index and evaluation scale were constructed. Effective exploration was performed on the evaluation index system of non-rigid demand service quality in safety production, which provides a guarantee for promoting the development of the non-rigid demand service market.

Keywords:

• safety production service
• safety production demand service
• INDSERV model
• safety production demand service quality evaluation
• safety production demand service quality evaluation scale

Acknowledgements

The authors acknowledge the support granted by the National Nature Science Foundation of China.

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Funding

This study is financed by National Nature Science Foundation of China [No. 71874072], [No. 72074099], [No. 72004081].