https://orcid.org/0000-0002-4771-3142
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Abstract
Objectives. Human error (HE) plays a crucial role in the occurrence of accidents in chemical process industries (CPIs). Emergency response team (ERT) members are predisposed to HEs due to the nature of their work. The HE potential is influenced by the performance shaping factors (PSFs). Managing PSFs can diminish the human error probability (HEP) and consequently increase the emergency response success chance. This article aimed to determine the PSFs for ERT members in CPIs. Methods. First, an initial list of PSFs was searched and classified within human reliability analysis methods and studies. Then, an expert panel of the emergency management system was utilized to identify, classify and weight the initial PSFs. The fuzzy Delphi method and content analysis technique were applied to summarize and categorize the PSFs. Results. The results of the study showed that 11 PSFs had greater impacts on the ERT members’ error potential. Findings revealed that stress and physiological stressors, competency, and team and organization were the three most important PSFs. Conclusion. The most important and relevant PSFs can be effectively used in accurate HE assessment of ERT members in CPIs.
Acknowledgements
The authors would like to thank all of the experts who contributed at various steps of this research. They are also thankful for the feedback and comments provided by reviewers during revision of the manuscript. The authors would like to express their appreciation to the Research and Technology Vice-Chancellor of Hamadan University of Medical Sciences who sponsored this study.
Disclosure statement
No potential conflict of interest was reported by the authors.