Multiple-criteria analysis of the employee satisfaction level at healthcare facilities during the pandemic

ABSTRACT

Due to the pandemic, the entire staff employed in healthcare institutions were directly exposed to longer working hours and unstable working conditions. Based on these facts, the research in this article aims to find out more about employees’ satisfaction with working conditions and management’s engagement in preserving their health and safety. Thus, a multiple-criteria decision analysis (MCDA) model based on the analyzed attitudes and opinions of employees was formed to reveal the interdependencies between working conditions resulting from the undertaken management activities, employee satisfaction and workplace safety. The results show that both nurses and drivers were least satisfied with working conditions during the pandemic while indicating those workplaces to be the most endangered. Additionally, the proposed model can be successfully applied to any type of organization to identify insufficiently effective management activities, address them accordingly and thereby improve the level of employee satisfaction.

KEYWORDS:

• occupational health and safety
• multiple-criteria analysis
• employee satisfaction
• healthcare facilities

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Funding

This research was funded by the Ministry of Education, Science and Technological Development of the Republic of Serbia, Program for Financing Scientific Research [No. 451-03-47/2023-01/200133].