Patient-centered Communication Behaviors on Primetime Television

Abstract

Previous research suggests that television programming may influence viewers’ health-related knowledge, perceptions, and behaviors but has yet to examine patient–provider interactions on the most popular primetime television programs. We aimed to characterize the frequency and nature of patient-centered communication (PCC) behaviors on these programs, as cultivation and social cognitive theories suggest that these depictions may influence viewers’ expectations of real-life health-care experiences. We examined 203 patient–provider interactions across 84 episodes of 22 primetime television programs—both medical and non-medical—that aired during the spring of 2016 and spring of 2017. Each interaction was analyzed for the presence of 21 optimal PCC behaviors. This study found that the most frequently observed PCC behaviors focused on the provider making good eye contact and displaying good manners. However, PCC behaviors related to managing patient uncertainty and self-management were rare. Overall, providers in medical programs were significantly more likely to exhibit certain PCC behaviors, such as asking a patient questions, having good manners, and self-disclosing personal information, compared to providers in non-medical programs. Implications of these findings include the potential for such depictions to influence patient expectations of real-life experiences and health outcomes. Future research is needed to examine these potential influences.

Acknowledgments

We would like to acknowledge Michelle Woods for editorial assistance.

Disclosure Statement

The authors have no conflicts of interest to declare.

Additional information

Funding

This work was supported by the SCAN Foundation.