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ABSTRACT
This article discusses virtual reference services in the context of serving global users. The process started by reviewing communication practices in virtual reference, emphasizing query clarification and communication repair. Then, a focus was placed on awareness of global users, including the impact of local practices, access, and identity. Finally, a reconsideration of the reference interview was performed by incorporating components of query clarification and communication repair. Conclusions recognize that consciously integrating communication techniques is a step toward improvement, consider the effect of fast versus slow transactions, and encourage future research into global users' perceptions of virtual reference services.