Promoting sense-making in volatile environments: Developing resilience in disaster management

ABSTRACT

Over the past decade, the research on disaster administration has taken a critical look at the command and control operations in disaster response and recovery. Following the notable bureaucratic failures in response to Hurricane Katrina and the tsunami in Indonesia, researchers have focused on disaster administration system. The various actors within the system should focus on sense-making and resilience to be agile in the face of catastrophic events. This study profiles the contributions made through a focus on developing resilience in disaster management. Through a detailed literature review in multiple areas of the disaster management literature, along with illustrative examples from the challenges that agents have faced in several recent global disasters from 2014 to the present, the importance of resilience is highlighted. Areas for future research are included.

KEYWORDS:

• Agility
• bureaucracy
• command and control structure
• disaster administration
• disaster management catastrophe
• resilience