On integrating collaboration and decision analysis techniques

Abstract

We discuss how methods for computer‐based collaboration and computer‐aided decision analysis may be combined to yield a new generation of decision support systems. We examine the role of these technologies using a three‐phase model (problem definition; problem structuring; modeling/analysis) of decision making activities. We argue that decision making is a recursive mesh of these three phases; i.e., each phase involves argumentation/discussion, structuring, and analysis. Representations and methods suited to one kind of activity (e.g., discussion) are not directly suited to the others. Decision support systems, therefore, should facilitate the use of all of these methods in a way that information represented under each of them may be combined effectively, supporting the decision makers in switching from one activity to another.

Keywords:

• division support
• collaborative work
• systems integration