How collaborative routines improve dynamic innovation capability and performance in tourism industry? A path-dependent learning model

ABSTRACT

Current results of direct relationships between collaboration and innovation capability on performance in tourism contexts are inconsistent. This research is to uncover roles of collaborative routines on promoting relationships between internal and service innovation capabilities as two distinct mechanisms, and performance. The study also examines the contingent effect of knowledge search on performance. Survey data from 181 samples from the Thai tourism industry are gathered for analyses. Findings demonstrate that knowledge search and internal innovation capability have a direct impact on performance, whereas the effect of service innovation capability on performance is significant only in the presence of collaborative routines.

KEYWORDS:

• Collaborative routines
• knowledge sharing
• co-service planning
• knowledge search
• dynamic innovation capability
• absorptive capacity
• performance improvement
• path-dependent learning
• tourism innovation
• moderation effect

Disclosure statement

No potential conflict of interest was reported by the authors.

ORCID

Akkaranan Pongsathornwiwat http://orcid.org/0000-0003-0597-5424

Additional information

Funding

This research was conducted under a grant in the SIIT-JAIST-NECTEC Dual Doctoral Degree Program and also this paper was partially supported by Center of Excellence in Intelligent Informatics, Speech and Language Technology and Service Innovation (CILS), Thammasat University.