Measuring destination competitiveness: an importance-performance analysis (IPA) of six top island destinations in South East Asia

ABSTRACT

The aim of this study is to measure competitiveness of six island destinations in South East Asia. Face-to-face survey interviews with 1644 international tourists from six top island destinations (Langkawi-Malaysia, Bali-Indonesia, Koh Samui-Thailand, Phuket-Thailand, Palawan-Philippines and Boracay-Philippines) were conducted. Seven dimensions namely safety & security, basic infrastructure, tourism infrastructure, nature, man-made attractions, people and hospitality; and culture and traditions were used to measure the relative competitiveness of each destination. The IPA grids indicated different competitive positions of each island, with each island exhibiting unique characteristics and strengths. Implications for both practitioners and policy makers are discussed.

KEYWORDS:

• Tourism competitiveness
• island destination
• importance-performance analysis
• gap analysis

Acknowledgement

We would like to acknowledge the contribution of all on-site collaborators and enumerators in facilitating and managing the process of data collection. We also would like to extend our gratitude to Langkawi Development Authority for providing us with the research grant to conduct the study.

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Funding

This work was supported by Langkawi Development Authority.