Effect of government enforcement actions on resident support for tourism recovery during the COVID-19 crisis in Macao, China

ABSTRACT

This study investigated the relationship between government enforcement actions, resident satisfaction with government performance, resident trust in government, and resident support for tourism recovery. A survey instrument was designed to evaluate resident satisfaction with six enforcement actions (appropriate, timely, executive ability, sustainable, cooperation with stakeholders, and transparency) taken by the Macao government during the COVID-19 pandemic. Each factor had a different effect on satisfaction and trust that influenced the resident support for tourism recovery. This study developed a tool to evaluate government enforcement actions in response to the tourism crisis and provided timely suggestions to the government for tourism recovery.

KEYWORDS:

• Tourism crisis
• COVID-19
• enforcement action
• tourism recovery
• satisfactionand trust
• resident

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

The research is supported by Education and Youth Development Bureau of Macao S.A.R. Government (TET-MUST-2020-03).