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Abstract
While archival performance measures and citizen perceptual measures are widely used to gauge government performance, the relationship between the two remains inconclusive due to conflicting empirical evidence, which obscures the role of citizen evaluation in government performance measurement. This study conducted a meta-analysis of 362 effect sizes from 36 existing studies to estimate the relationship between archival and perceptual measures. The findings show that, in general, the two measures are weakly correlated. This correlation stays relatively weak even when the measures are related to output and outcomes. These results underscore the distinctions between citizen perceptual measures and archival performance measures in evaluating government performance and advocate for the integration of subjective and objective measures to comprehensively capture government performance.
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No potential conflict of interest related to this study exists for the authors.
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Notes on contributors
Hung-Yi Hsu
Hung-Yi Hsu is a doctoral student in the School of Public Affairs and Administration (SPAA) at Rutgers University–Newark. His research interests include performance management, public communication, and anti-corruption.
Jiahuan Lu
Jiahuan Lu is an associate professor in the School of Public Affairs and Administration (SPAA) at Rutgers University–Newark. His research interests lie in the area of public and nonprofit management, with an emphasis on government contracting and nonprofit-government relations.