Telework and public value creation: Evidence from Mexican public officials

Abstract

This study examines the impact of telework on public value creation, drawing on data from a survey of 419 Mexican public officials and utilizing structural equation modeling (SEM) for analysis. The findings reveal a substantial positive effect between teleworking and public value creation, particularly in terms of service quality, operational effectiveness, and trust. These contributions underscore how telework can improve government efficiency and citizen satisfaction, as well as the need for telework policies adapted to government contexts. By highlighting the positive influence of telework on public value, the study underscores the significance of embracing remote work arrangements during crises and realize the full potential of this work method in critical situations. Policymakers can leverage these insights to inform their decisions and promote the sustained adoption of telework in the public sector.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Rigoberto García-Contreras

Rigoberto García-Contreras is an Associate Professor at the Department of Social Sciences, National School of Higher Studies (ENES) Leon Unit at the National Autonomous University of Mexico (UNAM). His main research interests include intangible management, organization theory, and artificial intelligence in organizations. He is a member of the National System of Researchers of Mexico.

J. Patricia Muñoz-Chávez

J. Patricia Muñoz-Chávez is a professor at the Technological University of the Metropolitan Zone of the Valley of Mexico. She holds a PhD in Strategic Planning and Technology Management. She is a member of the National System of Researchers of Mexico. Her research interests include public and private organizations, organizational behavior, marketing, strategy, and gender studies.

David Valle-Cruz

David Valle-Cruz is a professor at the Tianguistenco Professional Academic Unit of the Autonomous University of the State of Mexico and Level 1 member of the National System of Researchers. His work is published in journals like Government Information Quarterly and Cognitive Computation, and with publishers like Oxford University Press and Springer.

Edgar A. Ruvalcaba-Gómez

Edgar A. Ruvalcaba-Gómez is a professor in the Department of Public Policy at University of Guadalajara. His research expertise relates to open government, digital government, anti-corruption policies, and artificial intelligence in the public sector. He has also served as an independent researcher for prominent organizations such as the Open Government Partnership and the World Justice Project. Presently, he is Member of the Research Institute on Accountability and Combating Corruption (IIRCCC). He holds a PhD in Government and Public Policy from the Autonomous University of Madrid.

José Alberto Becerra-Santiago

José Alberto Becerra-Santiago is a full-time head professor at the University of Guadalajara (UdeG), with a master’s and PhD in Social Sciences from the same institution. He teaches a master’s in social Innovation and a PhD in Peace Management and Violence Prevention. His research focuses on intercultural and migratory studies, public policies, and social and governmental innovation. He is a member of the National System of Researchers of Mexico.