An Investigation of Computer Satisfaction in Mexico

Abstract

The effects of computerization in Mexico are receiving growing attention in the U.S. This study investigates user information satisfaction among employees of organizations in northern Mexico. Results indicate that Mexican computer users have positive attitudes toward and are generally satisfied with their employers' information systems. On a subfactor assessment level, Mexican computer users are especially satisfied with their IT staff and services and least satisfied with the level of user training they receive.

Keywords::

• User Information Satisfaction
• Computer Satisfaction
• Mexico

Additional information

Notes on contributors

George E. Heilman

George Heilman is an Assistant Professor of Management Information Systems at Winston-Salem State University. He obtained his Ph.D. in Computer Information Systems at the University of Arkansas. His research interests include technology in multicultural environments, small business computerization, technology in entrepreneurial organizations, and systems development methodologies.

Jorge Brusa

Jorge Brusa is an Assistant Professor at Texas A&M International University. He has an undergraduate degree from the Universidad del Litoral (Argentina), master degree from the University of Arkansas at Little Rock, and doctoral degrees from the Universidad de Belgrano (Argentina) and the University of Arkansas. His research interests include the study of new technologies in international markets and the effect of technology in financial markets. His studies have been published by the Journal of Business, Finance and Accounting, the International Review of Financial Studies, and the Quarterly Review of Finance and Accounting.