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Abstract
Early experiences with offshore software development (OSD) have not been consistently positive. There have been abundant media reports of various companies whose offshore projects were not able to live up to expectations. It would appear that this can be traced back to insufficient project management by the offshore project partners. In this context, some research has been carried out on the critical success factors of offshore software development projects from the perspective of U.S. clients as well as Indian and European providers. However, there is little research on these critical success factors that examines their relevance and management. This paper identifies and structures the critical success factors of offshore software development projects, and more importantly, it analyzes the relevance of the identified factors from several perspectives, such as type of company, company size, geographical location, project type, size and experience. Our findings are in particular relevant for companies in countries where English is not the first language and where OSD is still an emerging field.
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Notes on contributors
Ulrich Remus
Ulrich Remus is a Senior Lecturer at the University of Canterbury, New Zealand. He holds a Masters in IS from the University of Bamberg and a PhD from the University of Regensburg, Germany. His main area of research is process and knowledge management and the development of large enterprise systems. Before moving to New Zealand in 2006, he was an Assistant Professor for IS at the University of Erlangen- Nuremberg, Germany. He has worked for many years as IT consultant and was a research scholar at the Victoria University of Wellington in 2005. Ulrich has authored and co-authored more than forty papers in international journals, books and conference proceedings.
Martin Wiener
Martin Wiener studied Information Systems at the University of Erlangen- Nuremberg, Germany. After residing in the United States for research purposes, he was a research associate at the IS Department at the University of Erlangen- Nuremberg in the field of IT offshoring. In 2007, his PhD thesis on the management and critical success factors of offshore software development projects was awarded the annual prize for best doctoral thesis by the Alcatel-Lucent Foundation. Currently, Martin is working for an international management consulting firm in Munich, Germany.
