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ABSTRACT
An enterprise resource planning implementation lifecycle model consists of several stages. The outcome of one stage becomes the starting conditions of the subsequent stage. Therefore, a milestone performance assessment at each stage is needed to ensure the successful implementation of the subsequent stages, which is not presented in current literature. Why a previous stage is important to the next one and what role it plays during enterprise resource planning implementation lacks substantial evidence. This article reports the development and validation of a stage-by-stage lifecycle assessment model for enterprise resource planning implementation based on a survey and structural equation modeling. Critical success factors of enterprise resource planning implementation are systematically associated with enterprise resource planning lifecycle stages, and key performance indicators of each critical success factor is developed to measure the performance of enterprise resource planning stages. The model is empirically tested with data from Hong Kong manufacturing firms. The research demonstrates the performance of one stage does affect those of its following stages. The results are discussed and their implications are explored.
Appendix Measurement Instruments and Validity
Stage 1: Organizational Readiness Assessment
Stage 2: ERP Selection
Stage 3: ERP Implementation
Stage 4: ERP Final Preparation
Stage 5: ERP Live Run
Additional information
Notes on contributors
Hongyi Sun
Hongyi Sun is an Associate Professor in the Department of Systems Engineering and Engineering Management, City University of Hong Kong. His teaching and research areas include the management of innovation, manufacturing/operations strategy, quality management, and innovation education. Dr. Sun has published over 100 articles in refereed journal and international conferences.
Wenbin Ni
Wenbin Ni is an Associate Professor in the School of Business Administration, Zhejiang University of Finance and Economics, China. His teaching and researching areas include operations management, management of innovation, and strategic management. His publications have appeared in Total Quality & Business Excellence, Journal of Quality and Reliability Management, etc.
Rocky Lam
Rocky Lam graduated with an Engineering Doctorate Degree from City University of Hong Kong and a Master’s Degree of Engineering Business Management from Warwick University, UK. Dr. Lam has set up a consulting service on system infrastructure with the value-added IT services management. Dr. Lam is managing director of Vantis Solutions Ltd., Hong Kong, China.
Chun Yi Ng is a student in the Department of Systems Engineering and Engineering Management, City University of Hong Kong.