The moderating and mediating role of public service motivation between organization’s social responsibility and employee engagement: evidence from Egyptian public hospitals

ABSTRACT

This investigation aims to examine the moderating and mediating role of public service motivation (PSM) on the relationship between organizations’ social responsibility (SR) and employee organization engagement (OE). Using a sample of employees working in four public hospitals in Egypt, the study’s hypotheses were tested using structural equation modeling. Results reported in the study indicated the following: a) PSM had a positive influence on employees’ OE; b) PSM mediated the relationship between organizations’ SR and employees’ OE; c) PSM did not moderate the relationship between organizations’ SR and employees’ OE. Overall, the model results into a partial mediation model of PSM. This investigation could be regarded as one of the first studies undertaking analyses of the relationships between organizations’ SR, PSM, and employee engagement. However, further work is still needed to provide a better understanding of the organizational factors that can help instill, nurture, or suppress PSM and employees’ OE in the public sector.

KEYWORDS:

• Hospital social responsibility
• organization engagement
• public service motivation
• public sector

Disclosure statement

No potential conflict of interest was reported by the author.

Additional information

Notes on contributors

Moustafa Abdelmotaleb

Moustafa Abdelmotaleb, an assistant professor in Rabat Business School at International University of Rabat. His research interests include; corporate social responsibility, leadership and employee work outcomes. His research work has been published in journals such as Management Decision, International Journal of Public Administration, and Public Organization Review.