Enhancing Hospital Performance: the role of interfirm dynamic capabilities from the information processing view

ABSTRACT

In today’s increasingly volatile world, organisations including healthcare providers need interfirm dynamic capabilities to make timely responses to supply chains changes. There has been a wealth of literature on dynamic capabilities; however, very few are at interfirm level and even fewer are conducted in the healthcare industry. Grounded in information processing view, this study contributes to the literature by examining interfirm dynamic capabilities in the context of healthcare delivery networks. It proposes the interfirm dynamic capabilities as a form of information processing capability with five dimensions: sensing, learning, coordination, collective mind and partner development. Using data collected from healthcare delivery networks, this study explores the impact of interfirm dynamic capabilities on hospitals’ performance. The findings suggest that the fit between a healthcare delivery network's interfirm dynamic capabilities and information processing requirements will improve its operational capabilities, which will lead to better performance.

KEYWORDS:

• Information processing view
• interfirm dynamic capabilities
• information processing requirement
• information processing capacity; healthcare delivery network

Disclosure statement

No potential conflict of interest was reported by the author(s).