Antecedents and consequences of employee voice behaviour among front-line employees in Turkish hotels

Abstract

This paper explores antecedents and consequences of employee voice behaviour among front-line employees working in the hospitality industry in Turkey. Data were collected from 594 front-line service employees working in 15 top-quality hotels using anonymously completed questionnaires, a 59% response rate. Respondents indicated a generally moderate level of voice behaviour. Personal demographic characteristics and work situation characteristics had few and inconsistent relationships with employee voice behaviour. Males and females were equally likely to engage in voice behaviours. Two aspects of workplace culture were associated with higher levels of employee voice behaviour. Employees engaging in more voice behaviour were also more job-satisfied, more work-engaged, and more likely to remain with their employer.

Keywords::

• voice behaviour
• front-line employee
• Turkey
• hospitality
• work engagement