Work-related stress: coping strategies of frontline hotel employees in Ghana

Abstract

Research has revealed that frontline hotel employees experience work-related stress. However, there is dearth of research on coping strategies employed by these employees in the Kumasi metropolis. The paper, therefore, examines the coping strategies used by frontline hotel employees. Questionnaires were administered to 296 respondents. Majority of the respondents employ problem-focused coping strategies. The few emotion-focused strategies included drug and alcohol use. With the exception of educational level and problem-focused coping strategy, there were no statistically significant differences between the remaining socio-demographics and problem-focused and emotion-focused strategies employed. The use of drugs and alcohol as coping strategies should be discouraged.

Keywords:

• Work-related stress
• coping
• frontline hotel employees
• Kumasi metropolis
• Ghana