Psychological contract breach and affective organizational commitment in small-sized hotels

ABSTRACT

Our paper develops and tests a research model that proposes that job satisfaction (JSAT), career satisfaction (CSAT) and work engagement (WENG) mediate the effect of psychological contract breach (PCB) on affective organizational commitment (AOC). Data were collected from small-sized hotel employees who occupy frontline positions in three waves in four cities in Ghana. The hypothesized linkages were assessed via structural equation modelling. The empirical data confirmed all the hypothesized relationships. Specifically, PCB had a negative impact on AOC. Additionally, JSAT, CSAT and WENG mediated the effect of PCB on AOC. Discussion of implications of the findings are included in the paper.

KEYWORDS:

• Affective organizational commitment
• career satisfaction
• job satisfaction
• psychological contract breach
• work engagement

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Emmanuel Twumasi Ampofo

Emmanuel Twumasi Ampofo holds PhD in Human Resources Management from Edith Cowan University, Australia. He is a full-time lecturer in the Department of Human Resources and Organizational Development. His research interests includes HRM in hospitality and tourism industry, job embeddedness, formal and informal learning and employees’ behavioral outcomes.

Enya Besa Ameza-Xemalordzo

Enya Besa Ameza-Xemalordzo is a lecturer in the Department of Marketing & Corporate Strategy, Kwame Nkrumah University of Science and Technology.

Caroline Ampofo

Caroline Ampofo is a Master of Philosophy candidate at the Organization and Human resource Department, University of Ghana.

Seth Nkrumah

Seth Nkrumah holds PhD and lectures in the Department of Supply Chain & Information Systems, Kwame Nkrumah University of Science and Technology.