Potential demand for m-government services in Japan

Abstract

This article attempts to identify factors that influence the potential demand for m-government service adoption in Japan by analysing survey responses. This study identifies smartphone ownership, mobile application activity and e-government subscription as demand drivers. These results suggest government should encourage Juki cards and the e-tax payment system adoption and support programmes to encourage smartphone ownership and mobile application subscriptions.

Keywords:

• M-government
• potential demand
• Japanese economy

JEL Classification:

• C35
• L86
• L96

Acknowledgements

We thank NTT DoCoMo for providing the survey data.

The authors are responsible for all errors.

Notes

¹ The OECD/ITU (2011, p. 12) defines m-government as, ‘mobile technologies to support and enhance government performance and foster a more connected society’.