Privacy and security concerns in online health services

ABSTRACT

There is a growing interest in Internet privacy and security concerns. This article investigates Internet privacy and security concerns to determine whether such concerns hinder online health service use under different policies that enhance privacy and security protection. Empirical findings show a negative association between online privacy and security concerns and the use of online health services. Regulations enhancing customers’ privacy and security moderate the negative relation.

KEYWORDS:

• Online health service
• privacy
• security
• Internet

JEL CLASSIFICATION:

• D12
• I10

Supplemental data

Supplemental data for this article can be accessed here.

Disclosure statement

No potential conflict of interest was reported by the author.

Notes

¹ Only 2% of the respondents used online health services in 2013. The 2013 survey was not included in this study.