Just more of the same, or different? An integrative theoretical framework for the study of cumulative interruptions at work

Abstract

We propose a theoretical framework that explores the accumulation of work interruptions and their effects. Most research studies have dealt with interruptions as isolated phenomena, ignoring the simultaneous or sequential occurrence of interruptions common in everyday life. We fill this gap and provide insight into the process of the accumulation of interruptions by mapping deep-level regulation onto an observable sequence of actions. Furthermore, we explain how cumulative interruptions can lead to qualitatively different effects because of the interaction and joint development of isolated effects, identifying some mediating and moderating factors. In doing so, we disclose the relationships between the effects of single interruptions found in laboratory studies and the impacts on health and well-being of multiple interruptions found in applied research.

Keywords:

• Cumulative work interruptions
• Mental process
• Effort
• Loss of resources
• Strain
• Performance

Additional information

Funding

This research was supported by the Bundesanstalt für Arbeitsschutz und Arbeitsmedizin (Federal Institute for Occupational Safety and Health) [grant number F2220]. Writing this article was facilitated by a stay of the last author at the Research Academy Leipzig in 2012 and 2013.