Consultant social design, austerity and citizenry

Abstract

Social design has emerged as a broad set of designerly approaches to societal challenges. With falling public sector budgets and failing economies, social design, as carried through professional, consultant practices rather than in its voluntarist or activist modes, is understood to work as a smart, fast way of seeing us through these. Outsourcing, Outcome-Based Budgeting and the stirring up of traditional governance systems and responsibilities each contribute to a more varied and less permanent design landscape to work in, however. These are met by a set of design methods to researching, generating and realising new ways to configure and deliver services. This paper takes a critical view that asks whether consultant social design really is ‘social’ or whether, instead, it conspires, in its methods and in the contexts it is active in, towards the opposite.

Key words:

• design
• austerity
• citizenry
• service delivery
• social

Disclosure statement

No potential conflict of interest was reported by the author.

ORCID

Guy Julier http://orcid.org/0000-0002-0416-5764

Additional information

Notes on contributors

Guy Julier

Guy Julier is the University of Brighton/Victoria and Albert Museum Professor of Design Culture.