Developing Professional Services Staff to Enhance The Student Experience

Abstract

This article outlines how cultural change was achieved for enhancing the student experience. The engagement and development of staff and a model of partnership is presented that delivered new services and developments. The change is disclosed from a staff development perspective including an examination of differentiation and what makes a good facilitator. The relevance of the facilitator's own continuing professional development is considered before reflecting on the authors’ delivery of a conference workshop in the north west of England to promote the techniques. It is hoped that the reader will critique the approach and embrace elements for their own practice.

KEYWORDS:

• change management
• organizational culture
• professional services
• staff development
• staff well being

Acknowledgments

© John Trantom and Will Reid