The prospect of online communication in the event of a disaster

Abstract

In modern society, enormous amounts of information are instantly exchanged, and topics shift rapidly. People desire and share information to foster a sense of membership in their societies. The trend of Internet communication is present in many types of groups. During the circumstances of disasters, the 2011 Great East Japan earthquake and Tsunami and Typhoon Haiyan (local name, Yolanda) in the Philippines in 2013, social networking services (SNS) constituted a considerably effective method for sharing/exchanging information about the significance of the disaster, confirming family members’ and friends’ whereabouts, locating shelters, relief, food and goods rationing, and so on. Not only did individuals seek/provide information, but government agencies also utilized the social media channels to communicate with the public. Hence, developing and adopting communication in a virtual space were considerably effective for decision-makers in providing emergency services. This study examined SNS users’ accounts based on discretionary decisions during two major disasters: the Great East Japan Earthquake and Tsunami in 2011 and Typhoon Haiyan in the Philippines in 2013. In the case of the Great East Japan Earthquake and Tsunami in 2011, government agencies and NPOs actively utilized SNS functions, whereas the mass media distributed information during Typhoon Haiyan in the Philippines in 2013.

Keywords:

• social networking services (SNS)
• risk communication
• 2011 Great East Japan Earthquake and Tsunami
• 2013 Typhoon Haiyan

Disclosure statement

No potential conflict of interest was reported by the authors.