The acceptance and use of e-procurement systems

Abstract

Many organisations are striving to use e-procurement systems to gain efficiency benefits in their procurement processes. This research investigates acceptance factors driving organisations to use e-procurement systems. Task improvements, supplier participation and organisational support directly influence intentions, with supplier participation having the greatest influence. The results show that suppliers play a strategic role in the use of e-procurement systems and highlight a range of implications for organisations. This research demonstrates the importance of organisations including their major suppliers in all phases of development, while communicating the benefits likely to occur through the use of e-procurement systems.

Keywords:

• electronic commerce
• purchasing
• e-procurement
• supplier relationships