Participation satisfaction and organizational commitment: moderating role of employee's cultural values

Abstract

This paper explores the moderating role of cultural values on relationships between participation satisfaction (PS) and employees’ organizational commitment (OC). A survey of 1390 employees of Bharat Sanchar Nigam Limited, a Government of India Public Sector Undertaking providing telecommunication services across India, shows that PS is directly related to OC, and is moderated by employees’ cultural values at individual level. The form of moderation reveals: positive and insignificant relationship between PS and affective commitment for employees high in uncertainty avoidance; positive and significant relationship between PS and normative commitment for employees high in individualism/collectivism, low in masculinity/femininity, and low in power distance. No moderation has been found in the relationship between PS and continuance commitment.

Keywords:

• human resource development
• participation satisfaction
• employee's cultural values
• organizational commitment
• public sector undertaking
• telecommunication industry

Acknowledgements

We gratefully acknowledge the insights provided by Professor R. Poell and the co-editor of the journal and the anonymous reviewers in an earlier version of this paper.