Turnaround: from breakdown to breakthrough with Open Space Technology

Abstract

This interpretive case study sought to fully understand and describe the turnaround experience from an organizational breakdown to breakthrough with the use of Open Space Technology. The turnaround occurred in a Roman Catholic parish. Participant interviews were used to collect the data. These qualitative portrayals provided insights and implications around the effectiveness and impact of Open Space. Four important themes emerged: the experience of breakdown, the deep longing for a breakthrough, the transformation of crisis into a turnaround and the effectiveness of Open Space Technology. This case study provides perspectives on how to effect transformation for an organization in crisis with the least effort and maximum impact within a short time span. It contains insights and implications for leaders and consultants to do the same.

Keywords:

• Open Space Technology
• organization change
• case study
• organization transformation