The Costa Concordia and similar tragic events: the mathematics and psychology of the loss and restoration of travellers' trust

Abstract

Tourism-related tragedies will likely increase as will the rapidity, detail and reach with which they are communicated to the public. There is a need for a conceptual model for evaluating the time course of travellers' post tragedy perceived risk and travel avoidance. The present communication proposes such a model.

Keywords:

• belief functions
• decision risk
• communicating tourism crises
• recovery marketing

Notes

^†The present paper is the result of the joint work of the authors. However, S. Volo wrote the first three pages and D.L. Pardew wrote the last two pages.