The experience sampling method: examining its use and potential in tourist experience research

Abstract

Though a valid and widely used approach in leisure, recreation, and psychology, the experience sampling method (ESM) is rarely used in tourism studies as a way to collect data on immediate conscious experiences during tourist events. This paper examines the use of ESM as it relates to tourist experience research. We begin by introducing ESM before exploring the application of this method to emerging smartphone technology. We then introduce a research approach, which incorporates the use of a digital ESM modified to act as a predominantly qualitative procedure, using voice recording software, to study the experience of educational tourists in Peru. The data gathered using this approach are analysed to examine the application and operational aspects of ESM. We consider the methodological implications of this research method by presenting findings on the length of qualitative discussions, reported mood, qualitative content related to ESM procedures, and post-trip recollection of ESM. The discussion that follows focuses on evidence of participant burden, reactivity, and anthropomorphism related to the use of smartphones as data collection tools. This paper concludes by outlining future research areas, with specific reference to spatial aspects, affect, and smartphone use, which expand the potential of ESM in tourist experience studies.

Keywords:

• tourism
• tourism experience
• experience sampling
• smartphone
• methodology
• reactivity

Acknowledgements

We would like to thank RIM and Telus for the donation of devices and services as well as Eric Sadowski and Luke Cwik for their assistance in this research.

Disclosure statement

No potential conflict of interest was reported by the authors.

ORCID

Sarah Quinlan Cutler http://orcid.org/0000-0003-1056-6027

Additional information

Funding

This work was financially supported by the Social Sciences and Humanities Research Council of Canada (SSHRC).