Impact of psychological capital and life satisfaction on organizational resilience during COVID-19: Indian tourism insights

ABSTRACT

The current research work examines the impact of the psychological capital of owners and the managers of budget hotel on the organizational resilience during COVID-19. To understand these relationships, the study performed PLS-SEM on the data collected using purposive sampling from 103 respondents consisting of small business owners and the business managers of budget hotels from urban areas of India. Results show that the PsyCap of owners/managers of small hotels can instil hope and optimism in the employees too and can help them to accept the reality and prepare for future contingencies. It also highlights the impact of owner’s life satisfaction on PsyCap and organizational resilience relationship stating that the levels of life satisfaction of owners and managers of budget hotels significantly influence the process of recovery of the business. This means that despite of adversities, resilient owners and managers would make efforts to get over the negativities of COVID-19 and try to get back to normal. From a practical perspective in the present scenario where tourism sector is struggling for survival, the findings of the study will help the owners and managers of budget hotels to navigate through the stages of COVID-19 pandemic for speedy recovery.

KEYWORDS:

• Psychological capital
• life satisfaction
• organizational resilience
• PLS-SEM
• Indian tourism

Disclosure statement

No potential conflict of interest was reported by the author(s).