The relationship among disaster prevention literacy, psychological empowerment and safety performance in the hotel industry

ABSTRACT

This study attempts to examine the relationship among hotel employees’ disaster prevention literacy, psychological empowerment, and safety performance. A questionnaire survey for assessing these constructs was developed based on three rounds of Delphi method between fifteen experts. The survey results, which were based on a sample of 310 hotel employees, demonstrate that respondents with higher levels of disaster prevention literacy exhibited relatively higher safety performances and psychological empowerment. The results further show that psychological empowerment partially mediated the relationship between disaster prevention literacy and safety performance, indicating that hotel employees are prompted by psychological empowerment to achieve the standards of safety performance required by guests or the hotel management.

KEYWORDS:

• Disaster prevention literacy
• psychological empowerment
• safety performance
• model construction
• model confirmation
• Delphi method

Acknowledgement

We would like to thank the Ministry of Science and Technology, Taiwan for the financial support of this study (grant numbers: MOST 105-2410-H-153-013). We would also like to express our sincere gratitude to those who participated in the study and provided us with valuable information.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This work was supported by Ministry of Science and Technology, Taiwan [MOST 105-2410-H-153-013].