https://orcid.org/0000-0001-6072-0091
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ABSTRACT
In view of the unprecedented challenge currently facing the cruising industry, this research explored how online expressions in cruise tourism Facebook groups in Israel were affected by the Covid-19 pandemic. Using social exchange theory and uses and gratification theory we analyze types of messages and ideas informing Facebook posts, and the broad social meanings that can be inferred from them. In order to gain understanding of this online culture, themes were identified by netnography (virtual ethnography) that stressed a need for information to cope with the sudden cruise shutdown consequences. The findings also reflected a belief in public discussion, including sharing nostalgic moments of past cruises as a helpful tool for cruise tourism professionals to cope with the disappointment and fear of the unknown caused by the global pandemic. Furthermore, group member solidarity and the changing role of Facebook group administrators from objective representatives to intermediaries on behalf of cruise lines were highlighted.
Disclosure statement
No potential conflict of interest was reported by the author(s).
Notes
1 We commenced our study on Facebook group cruise tourism discourse in January 2020, and the coders joined the groups in January 2020. However, the unique situation created by the Diamond Princess incident encouraged us to alter the original aim of our research and focus on the global pandemic’s impact on the discourse on these groups.