Advanced search
Publication Cover
Current Issues in Tourism Volume 25, 2022 - Issue 9: COVID-19
Submit an article Journal homepage
700
Views
2
CrossRef citations to date
0
Altmetric
Research Letters

Topic-based sentiment analysis of hotel reviews

Mohamed Gharzoulia MISC Laboratory, Abdelhamid Mehri Constantine 2 University, Constantine, AlgeriaCorrespondence[email protected] [email protected]
ORCID Iconhttps://orcid.org/0000-0001-5328-9977
ORCID Icon,
Aimen Khalil Hamamab Faculty of NTIC, Department of Fundamental Informatics, Abdelhamid Mehri Constantine 2 University, Constantine, Algeria
&
Zakaria Khattabib Faculty of NTIC, Department of Fundamental Informatics, Abdelhamid Mehri Constantine 2 University, Constantine, Algeria
Pages 1368-1375 | Received 19 Feb 2021, Accepted 29 May 2021, Published online: 14 Jun 2021
 
Sample our Built Environment journals, sign in here to start your access, Latest two full volumes FREE to you for 14 days

ABSTRACT

We developed a system for sentiment analysis of hotel reviews. The system uses topics to give accurate reports related to some qualities specified by the end-user. This system permits users to evaluate a given hotel services quality according to multiple criteria. Besides, a user can make different detailed comparisons between hotels. To achieve this goal, the proposed system decomposes complex opinions into sub-comments to extract the specified concept. Further, it translates non-English comments into the English language. After having tested the system by using two datasets, the obtained results are judged to be satisfactory.

Acknowledgements

Many thanks to Pr. Amer Draa.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Log in via your institution

Access through your institution

Log in to Taylor & Francis Online

Restore content access

Restore content access for purchases made as guest
Purchase options * Save for later

PDF download + Online access

  • 48 hours access to article PDF & online version
  • Article PDF can be downloaded
  • Article PDF can be printed
USD 53.00 Add to cart

Issue Purchase

  • 30 days online access to complete issue
  • Article PDFs can be downloaded
  • Article PDFs can be printed
USD 273.00 Add to cart

* Local tax will be added as applicable

Related Research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.