Perceived information communication and technology (ICT) demands and psychological well-being among Gabon civil servants: The moderating role of social support and organisational support

Abstract

This study examined the role of social and organisationnal support in the relationship between emloyee perceptions of information communication and technology (ICT) demands and psychological well-being. Civil service employees (N = 162) in a large public institution in Gabon were participants (female = 38.3%; managers = 31.5%; age range 25 to 42 and over; mean period of tenure = 20 years, SD = 1.05 years). They completed surveys on perecievd ICT demands and psychological well-being, social support, and organisationnal ICT support. Following hierarchical regression conditional process analyses, the results showed organisational ICT support moderated the relationship between perceived ICT demands and psychological well-being, so that those perceiving higher organisational ICT support had higher psychological well-being. Similarly, those self-perceiving with higher social support had higher psycological well-being, managing ICT demands on them. Organisational ICT Support explained psychological well-being more. We conclude that interventions for the psychological well-being of civil service employees should consider their self-perceptions of organisational ICT support and social support coping with ICT demands in the digital age.

Keywords:

• African public administration
• job demands
• organisational support
• psychological well-being at work
• technology changes

ORCID

Joseph Medzo-M’Engone http://orcid.org/0000-0002-3204-4484