Assessing Property Student Satisfaction with their Property Education Experience in an Australian University

Abstract

Recent years have seen an increased focus on the effective delivery of property education programs in Australian universities. In particular, assessing student satisfaction with their property education experience has been a key performance measure for most universities. This paper examines student satisfaction across all years of the property degree in a major Australian university over 2005-2011, benchmarked against the level of student satisfaction in the other business disciplines of accounting, economics and finance, law, marketing and management. A range of innovative formats are used, such as "green lights" to show high student satisfaction.

Importantly, this analysis provides a much richer understanding of the students' satisfaction with their property education experience throughout their property degree, instead of just being focused on graduating property students. The results clearly highlight the high level of overall student satisfaction with the property education experience, exceeding the satisfaction levels achieved by the other business disciplines. A range of property education implications and "lessons learnt from results" for other property programs are also highlighted from this property student satisfaction analysis.

Keywords:

• property education
• student satisfaction
• individual subject evaluations
• benchmarking
• comparative analysis
• “green light” format