How training at work influences employees’ job satisfaction: roles of affective commitment and job performance

ABSTRACT

Considerable research on training and employee job satisfaction has been conducted, but many questions remain unanswered. In particular, research has yet to explain the underlying mechanism that leads to job satisfaction. This research investigated how training influences job satisfaction via employees’ commitment and performance. To test the proposed hypotheses, a time-lagged two-wave study was used. Data were collected from employees (N = 219) working in Pakistan’s civil society organizations (CSOs). Results fully supported the proposed serial multiple-mediation model. Training at work is indirectly linked to job satisfaction via affective commitment and job performance. This study illustrated that training provided by organizations increases employees’ commitment to their job and that this commitment enhances their job performance which in turn increases job satisfaction. Implications of the study are discussed.

KEYWORDS:

• Training
• organizational commitment
• employee performance
• job satisfaction

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Shazia Nauman

Shazia Nauman is a Professor of Project Management at Riphah School of Business and Management, Riphah International University, Lahore Pakistan. Her research interests include leadership, emotional labor, employee wellbeing, behavioral ethics, and team performance.

Sabeen Bhatti

Sabeen Hussain Bhatti is Senior Assistant Professor in Bahria Business School, Bahria University Islamabad. She has more than 15 years of experience in industry and academia. She did her PhD in Engineering Management and visited Warwick Business School, University of Warwick UK as a research fellow. Her research focuses on innovation management, project management and supply chain management. She has published numerous papers in peer reviewed journals like Journal of Product Innovation Management, Journal of Business Research, Journal of Knowledge Management, Journal of Intellectual Capital, British Food Journal and Employee Relations.

Faryal Jalil

Faryal Jalil has excellent understanding of management theory and total quality management with experience of teaching at graduate and postgraduate level. Her area of research is Quality Management. Her academic background includes Ph.D. Total Quality Management, from University of the Punjab, Lahore, Pakistan; MS –Total Quality Management and Master of Business Economics (Gold Medalist) from University of the Punjab, Lahore, Pakistan. She was awarded with various scholarships, merit certificates and talent awards for academic excellence.

Madiha Bint E Riaz

Madiha Bint e Riaz is working as a Lecturer with Riphah International University, Lahore. She has completed her MBA from the University of Central Punjab and MS in Management Science from Riphah International University. She has a keen interest in studying workplace behaviors especially those factors which can contribute to improved performance.