How do emotions evolve? The effect of emotions in the interactive scenes of a new product trial

Abstract

As people pay more attention to users’ subjective experiences, emotion becomes more important for productions and designers. Emotion has been defined, classified, and evaluated through interaction process in different fields, but how emotions evolve during user interaction and affect the user experience bring a new research topic. In this paper, emotions are divided into instantaneous emotions (IE) and perceived emotions (PE) for research. As a result, different IE have different evolution rules (Curious trends to stay, Amazed trends to transform), and certain PE do have significant effects on user experience in different stages. Also, we find non-correspondence between IE and PE. The results provide designers with more details of users’ feedback and bring more help for emotion prediction and user experience evaluation.

Keywords:

• User experience
• emotional experience
• emotions evolve
• emotion transform

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Yi Zhou

Yi Zhou is a doctoral student in the College of Computer Science and Technology at the Zhejiang University, major in Design Science. Her research focuses on emotional experience in human-computer interaction, and measuring or evaluating emotional experience for furthermore.

Wei Xiang

Wei Xiang is an assistant researcher and lecturer in the College of Computer Science and Technology at the Zhejiang University. His research interests address topics in Intelligent design and human-AI interaction.

Hao Jiang

Hao Jiang is a lecturer in the College of Computer Science and Technology at the Zhejiang University. His research interests address topics in Interactive display and digital media.

Kui Zuo

Kui Zuo is a senior product manager in the Hong Kong center of Construction Robotics, specializes in Human-Robot interaction and Integrated Hardware-Software Interaction Design.

Yujia Lu

Yujia Lu is a lecturer in the School of Design and Fashion at the Zhejiang University of Science and Technology. Her research focuses on human-computer interaction and computer-aided design.